New York • Oct 14–15 San Francisco • Oct 20–21, 2026
2026The Customer-Led Growth Summit for the AI Era.
The only summit dedicated to turning post-sale into one connected growth motion. Customer Success, Customer Marketing, Lifecycle, Advocacy, Community, Digital CS, and Expansion teams come together to build the next operating model for customer-led growth.
Customer-led growth is entering a new era. Acquisition is harder. Retention matters more. Expansion needs to be more intentional. Post-sale teams are expected to drive more growth without adding headcount at the same pace.
Customer Success owns onboarding and adoption. Customer Marketing owns advocacy and references. Community owns engagement. Lifecycle teams own communication. Revenue teams own expansion. But customers do not experience any of this as separate motions.
Obsession is where post-sale leaders come together to build a better model: one customer journey, one shared data layer, and one coordinated motion across every program that drives customer growth.
This is where post-sale becomes a true growth engine in 2026. See you there?
Each track is built for a specific function. Together, they form one connected operating model.
For the teams turning customer relationships into growth.
For lifecycle, retention, expansion, and GTM leaders building connected programs.
For CS, scaled CS, digital CS, onboarding, and CX leaders building efficient, personalized journeys.
The strongest companies are connecting onboarding, adoption, advocacy, references, community, renewal, and expansion into one system.
That is customer-led growth.
CCO ∗ CMO ∗ VP of Customer Success ∗ VP of Customer Marketing ∗ Digital & Scaled CS ∗ Customer Experience ∗ Lifecycle Marketing ∗ Advocacy & References ∗ Community ∗ Customer Education ∗ Onboarding ∗ Revenue & RevOps ∗ GTM Founders
A strategic, practical summit for teams building the next generation of post-sale growth.
Join the executives, operators, and category leaders shaping the future of customer-led growth. Past Obsession speakers have included leaders from B2B companies sharing real playbooks across advocacy, community, lifecycle, customer success, customer marketing, digital engagement, and revenue growth.
Apply to Speak
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Two days of sessions, real talks, and hands-on AI workshops — you leave with playbooks you can run Monday, not notes you'll forget.
