New York Oct 14–15 · San Francisco Oct 20–21

One agenda. Two cities.

One big Industry Day in each city, open to the whole post-sale industry, plus a dedicated Customer Day for Base AI customers.

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The Industry Day agenda

Day two in each city, open to the whole post-sale industry. New York on October 15, San Francisco on October 21. Sessions are still being confirmed.

New York City · Industry Day · Oct 15
New York City Industry Day agenda, October 15. Registration and networking breakfast 8:45 to 9:30. Keynote by Gal Biran of Base AI 9:30 to 10:10, Mary Iapicca of ZoomInfo 10:10 to 10:40, and a keynote by Shachar Avrahami of Base AI 10:40 to 11:20. From 11:40 three tracks run in parallel, Advocacy and Community, Customer and Lifecycle Marketing, and Scaled and Digital CS, with speakers from Constant Contact, Prove, ZoomInfo, Spring Health, Phenom, D2L, ExtraHop, Silverfort, Brex, Notable Marketing, Ellucian, Cvent, Repetitos, PVcase, Avalara, Experity, Higher Logic, NiCE and Genius AI, plus a lunch break, networking break and round tables. At 5:10, Allison Bryant of Genius AI on The ICE-T Framework: How to Know Which Experiments Matter (Before You Launch Them). Closing remarks, awards and happy hour 5:30 to 6:30.
San Francisco · Industry Day · Oct 21
San Francisco Industry Day agenda, October 21. Registration and networking breakfast 8:45 to 9:30. Keynote by Gal Biran of Base AI 9:30 to 10:05, a keynote panel on Customer Growth in the Age of AI with Samantha Moeder of Phenom and Ursula Llabres of Contentsquare 10:05 to 10:30, Ashley Faus with Bonnie Jackson of Atlassian on Fix the Gaps Between Marketing, Sales, and Customer Success 10:30 to 10:55, a break 10:55 to 11:20, Shachar Avrahami of Base AI 11:20 to 11:55, and a keynote by Alana Stoltzfus of Okta on Driving Customer Outcomes with AI: From Insight to Action 11:55 to 12:20. Lunch 12:20 to 1:10. From 1:05 two tracks run in parallel, Customer and Lifecycle Marketing with Advocacy and Community, and Scaled and Digital CS, with speakers from AWS, Vidyard, NiCE, Asana, Infor, Horizon3.ai, Wellhub, Amplitude, Workato, CMA Soulmate, Brex, LastPass, Corelight, StepUpXchange, The Community Architect and Donna Weber, plus a networking break 3:00 to 3:20. At 4:50, Dani Weinstein on Community Led Growth and ROI for the C-Suite and Donna Weber on 5 Rules for AI Implementations. Closing notes 5:20 to 5:40, cocktails on the roof deck of the boat 5:20 to 6:30.

Open an agenda to view it full size. Day one in each city, October 14 and October 20, is Customer Day, for Base AI customers.

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Three tracks. One AI growth motion.

Each track goes deep on one function. Together they show how post-sale teams put AI to work.

AdvocacyReferencesCommunity

Advocacy & Community

For the teams putting AI to work turning customer relationships into growth.

  • AI agents that surface your next advocates
  • Scaling references beyond manual nomination
  • Community signals your revenue team can act on
LifecycleCMCLG

Customer Marketing & Lifecycle

For lifecycle, retention, and expansion leaders making AI part of every program.

  • AI personalization by segment, stage, and intent
  • Journeys that adapt to customer signals
  • Connecting customer marketing to CS and revenue
Digital CSScaled CSOnboarding

Digital & Scaled Customer Success

For CS and CX leaders scaling personalized journeys with AI agents.

  • AI agents that flag risk and trigger next-best actions
  • Onboarding at scale without losing personalization
  • Always-on success plans, not quarterly check-ins

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